Immediate Intervention
When something unexpected happens, every second counts. Optisent’s Immediate Intervention service operates 24 hours a day, 365 days a year, ensuring that in case of an alarm or incident, there is an actual response and not just a mobile notification.
Why Immediate Intervention is Crucial
Technology (alarms, cameras, etc.) plays a crucial role in security, but by itself, it does not stop an incident.
The difference is made by how quickly and effectively appropriately trained personnel arrive on site.
- In cases of burglary or fire the first minutes are crucial.
- Physical presence deters attacks and limits damage.
- Coordination with the Signal Reception Center ensures accurate and rapid information.
- Reports are provided after each incident for full transparency.
What the Immediate Intervention Service Includes
The immediate response team consists of trained personnel with operational experience in security incidents.
The procedure followed for each signal is clear and organized:
- Immediate signal reception from the Signal Reception Center (SRC)
- Confirmation through telephone with the owner/authorized person
- Dispatching the crew by the fastest available means
- External and internal inspection of the premises
- Incident recording & informing the authorities, if required
- Report submission to the client
Each incident is managed according to security protocols and with respect for the client’s property.
Client Benefits
The immediate response service is more than just “a team that responds to a signal.” It offers:
- Response time measured in minutes, not hours
- Real protection, not just a notification via an app
- Trained personnel, with clear action protocols
- Transparency & updates with reports and timestamps
- Option to combine with Patrol or static guarding for maximum coverage
IDEAL FOR
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Frequently asked questions
The response time depends on the coverage area, but in most cases it ranges from 5 to 15 minutes from receiving the signal.
The crew performs the check, informs the client and, if necessary, we review the system settings to reduce false signals.
A detailed report is sent with the time, type of event, actions taken and the outcome.
No. The service operates in combination with SRC so that there is an official signal and a certified crew activation process.
Yes, as long as there is evidence of a violation or threat and you have granted relevant authorization.