SIGNAL RECEIVING CENTER 24/7
An alarm system is only valuable when there is personnel and infrastructure behind it to react in time.
Optisent’s Signal Receiving Center (SRC) operates continuously, 24 hours a day, receiving, filtering, and managing critical signals from security systems across Greece.
With modern technological infrastructure, trained personnel, and strict security protocols, we ensure that no signal goes unanswered.
Why You Need a Signal Receiving Center
A Signal Receiving Center acts as the “brain” of your security system.
When an incident occurs, the SRC undertakes:
immediate signal reception,
identifying the type of incident,
coordinating actions (owner notification, immediate response, alerting authorities),
and documenting all steps.
In this way, every alarm gains real operational depth and is not merely a mobile notification.
Types of Signals We Manage
1. Burglary Alarm
The most critical notification. A confirmation protocol is followed, and response teams or authorities are immediately notified. Speed is crucial.
2. Fire Alarm
Immediate activation of customer and authority notification procedures. Simultaneous notification of response teams. Every second counts.
3. Panic Alarm (Personal Threat Signal)
Used in situations of immediate danger. The Center promptly mobilizes all pre-defined actions with maximum priority.
4. Medical Alert
Activated by the user or special devices. Pre-defined protocols are applied, and EKAV (Emergency Medical Services) or specific individuals are notified.
5. System Low Battery Signal
Alert for a power supply or backup battery issue, to prevent loss of coverage.
6. Power Outage Signal
Notification of power loss at critical points. Particularly important for businesses and sensitive security systems.
7. System Test Signal
Regular check of all communication lines to ensure proper functioning. Guarantees 24/7 system reliability.
8. Motion Detection Signal
Warning signal for suspicious movements before alarm activation. Enhances prevention and timely action.
How the Signal Receiving Center Works
Signal reception from the client’s alarm panel
Signal type identification and confirmation
Communication with the owner or authorized person
Mobilization of response team or notification of authorities
Action logging and report submission
The entire process takes place within seconds, with modern software and backup systems for absolute reliability.
Benefits of Connecting to an SRC
Real 24-hour surveillance (not just a mobile app)
Smart, filtered signal management — no “panic” for false alarms
Immediate response capability & collaboration with patrol
Multiple communication channels (PSTN, GSM, IP)
Reports and incident history for a complete overview of your security
High level of protection even when you are not on site
Who benefits most from connecting to SRC?
TOURIST ACCOMMODATIONS
HOME
INDUSTRIES
VULNERABLE GROUPS
STORES
WAREHOUSES
SCHOOLS
COUNTRYSIDE
Why Choose Optisent's Center
Certified Center with backup communication channels
Recorded response times & SLAs
Trained personnel in crisis management
Automatic filtering of false alarms
Compatibility with all modern security panels
Absolute confidentiality and personal data protection
Συχνες Ερωτησεις
Our Center also receives signals via a backup GSM channel, ensuring uninterrupted operation.
You receive a telephone update from the Center, while every action is recorded in your history.
The cost depends on the type of system and the service package. We offer solutions for homes and businesses with flexible contracts.
There is a filtering and confirmation process so that crew is not mobilized unnecessarily.
We support all modern panels and all types of signals (burglary, fire, panic, medical, technical).